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NEXT GENERATION CUSTOMER SUCCESS PLATFORM
Customer success is the proactive strategy of creating the best customer experience possible. The goal of customer success is to improve client retention, engagement, and loyalty to increase revenues. It involves educating the customer, ensuring they are gaining value, quantifying and tracking their experience, mitigating challenges and risks, and identifying opportunities for growth.
An exploration of how customer success contrasts with customer support
Customer success is important because it has a direct impact on the bottom line of your business. It improves your profitability by reducing customer churn, increasing customer lifetime value, and creating a more stable revenue base for success. Read More about the importance of customer success.
Although models and principles of customer success trace back to the turn of the 21st century, the implementation and practice of customer success philosophy and strategy date back approximately a decade. Read More about how customer success works