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Customer Communication Streams
Instantly digest hundreds of emails, calendar events, and notes from anywhere
Any B2B subscription-based business knows that communication with your clients is essential to maintaining relationships and revenue. However, these communications are often disjointed and spread over multiple days, weeks, and even customer support reps.
Most customer records have dozens, if not hundreds of emails, contact notes, support tickets, and calendar invites. When you receive a customer call or need to quickly bring a customer service rep up to speed, Uptick can help you see at a glance where, exactly, the customer stands and drills down the most critical points of current and past communications.
Uptick lets you gain complete transparency into the communication activity stream of every customer—in seconds, giving you more power to service your customers faster, and better.
There are plenty of methods to aggregate communication records—but what about a communication stream that also filters and classifies these communications so you can see a complete rundown at a glance?
Here are some of the main things our clients love about Uptick’s Customer Communication Stream:
Communication characterization
Instead of having to manually tag or categorize conversations, Uptick does it for you. Based on a huge keyword library build upon decades of experience working with B2B subscription businesses, Uptick’s AI/ML software can filter through your client communications and automatically characterize them based on keywords.
Tone interpretation
Automated filters
Contributes to customer health scores
Additional Uptick Features
Personalized Action Recommendations
AI-Based Customer Health Scores
Playbook Alerts, Tasks, & Notes
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