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AI-Driven Customer Health Scores
The only AI/ML-driven customer health score platform on the market
For subscription services, customer retention, engagement, and upsells are the lifeblood of your company.
We all know the business truism that a new customer costs 10x more to acquire than it takes to retain an existing customer. Uptick’s AI-driven customer health scores provide vital data to identify:
- At-risk customers (and detailed information about how to win them back!)
- High-potential customers poised for an upsell (and how to land the sale)
- Top-engaged customers with the greatest opportunities for referrals
- High-performance team members and those with areas for improvement
The result is a customer health score that provides real, accurate, actionable data to improve your business success.
Most customer health score platforms use a generic customer health score based on a one-size-fits-all formula: Generic, arbitrary numbers with little or no real actionable data.
This formula is based on a small handful of data factors (such as number of logins, engagement with customer service reps, responding to inquiries, etc.). Each of these factors is assigned an arbitrary “weight” based on a handful of experts’ opinions about which health indicators are most important.
The result is an ambiguous, inaccurate score that provides little actionable information.
Say “Goodbye” to generic one-size-fits-all customer health scores
Uptick removes opinion-based “cookie-cutter” elements and inserts a whole lot of data-driven AI and machine learning. The result is highly individualized, accurate, action-oriented customer health scores that can drive real, impactful change.
With Uptick, you’ll experience customer health scores that:
- Use thousands of data points specific to your business. Instead of fewer than 100 one-size-fits-all factors, Uptick uses thousands of data points as the basis of its analysis for a customer health score you can truly rely on.
- Dynamic weights and prioritization are automatically assigned based on your company’s historical and current performance for a formula derived explicitly from your company’s proven success.
- Automatically organizes customers by micro-segments for even more specific, data-driven customer health scores.
- Continuously improves by constantly testing, learning, and updating your formulas based on your most recent interactions and transactions.
See Uptick in action by scheduling a free, no-obligation demo today.
How Does Uptick’s Customer Health Scores Compare to Competitors?
Uptick | Legacy Systems | |
|---|---|---|
How does the formula compare? | Formula is based on AI and Machine Learning (ML), which customizes it to individual companies & constantly improves. | One-size-fits-all, unchanging generic formula used for all companies. |
How many factors does the platform use to determine customer health score? | Based on thousands of unique, individual factors. | Based on fewer than 100 one-size-fits-all factors. |
Are the numbers accurate, reliable, and relevant to my company? | Yes! Your customer health score is designed and calculated specifically for your company using AI and ML. | Simple, arbitrary formula based on an unchanging set of factors provides inaccurate, less relevant scores. |
How does the platform determine which “factors” are most important to the customer health score? | Meaningful automated and constantly-improving factor prioritization based on your company’s actual historical & current company performance. | One-size-fits-all “factors” and weights assigned arbitrarily without consideration to your specific company. |
How does the customer health score help me? | Can be used not only for reporting scenarios, but also for specific, detailed, personalized, actionable data to improve engagement, retention, profitability, and success. | Best use is for reporting scenarios. |
What happens if there are inflated (overly optimistic) or deflated (overly negative) data points? | The AI/ML-based system can account for these inflated/deflated fluctuations and adjusts the score for a more realistic view. | If the data going in is inflated or deflated, the score you receive will inaccurately reflect that. |
Additional Uptick Features
Personalized Action Recommendations
Customer Communication Streams
Playbook Alerts, Tasks & Notes
Ready to exceed your customer success goals?
See the most intelligent and intuitive customer success platform ever in action.
info@uptick.com
