Roles

Who Uses Uptick?

From startup subscription-based software companies to enterprise-level organizations operating on a global scale — Uptick is an industry-first AI-based customer success platform aimed at constantly increasing the value your customers gain from using subscription products and services, helping increase renewal revenue, reduce customer churn, increase up-sells & expansions, and maximize the lifetime value of every customer.

Uptick is proud to provide accurate and valuable customer health insights and action recommendations integral to the success of your entire organization.

Customer success managers, account managers, and executives all benefit from the knowledge delivered by Uptick’s revolutionary AI Brain.

Customer Success Managers

The role you play within your organization is an important one. You work hard to ensure your customers have a great experience and that your company is building long-lasting relationships for maximized revenue, reduced churn, and so much more.

Uptick is built for Customer Success Managers to empower them with accurate customer health insights and the day-to-day tools needed to enhance the experience of every customer at every touchpoint and provide customer-specific recommendations on next best actions to increase product stickiness.

Account Managers

The ever-evolving, fast-paced nature of the subscription industry calls for the best account management teams in the business—and you’ve got one. Uptick was designed to intuitively and effectively support subscription-based account teams, by delivering detailed accurate health scores, customer micro-segmentation, precise action recommendations, and interaction insights that help drive your team to the right renewal, up-sell and expansion opportunities at the right time.

Uptick lets you see the specific factors most impacting the health of each of your subscription customers so you can apply that knowledge to drive renewals and up-sells. Get real-time visibility into the activity stream, measure engagement levels between customers and internal teams, and automatically identify new people not previously added as contacts in your CRM system—all in one place.

The most successful subscription account management teams rely on Uptick’s advanced machine learning and AI platform to accurately and reliably renew subscriptions, up-sell customers to higher-levels, reduce customer churn, and get visibility into the revenue forecast.

Executives

As the CEO, CRO or CFO of your company—understanding overall customer health and understanding what is going on with your key strategic customers is critical to understanding and predicting the real health of your subscription business. Traditional customer success platforms rely on human-provided information and simple one-size-fits-all scoring algorithms to do this, which in many cases, are inconsistent, biased, and inaccurate.

Uptick is different. Featuring an AI Brain that uses machine learning to identify and analyze the real-world factors impacting the health of your customers, Uptick is the most intelligent customer success platform ever.

You’ll get a full and accurate view of the overall health of your existing customers, and visibility into how effectively internal teams are working together and engaging with customers. Daily Uptick Health Scores and action recommendations accurately outline the status of each account and opportunity— breathing new life into your entire organization.

Simply put: Only Uptick offers the customer success insights and recommends and drives the actions necessary to ensure your customers are constantly increasing the value they receive from their subscription.

See how Uptick works